Privacy Policy

Scope

This Privacy Policy applies to your use of the Teg Solar LLP website and any online forms through which you contact us, request information, or submit enquiries about our solar-based commercial cooking systems and related products. It does not cover information collected offline unless we later connect it to your online interaction with us.

Information We Collect

We may collect personal information that you voluntarily provide, such as your name, email address, phone number, company name, and message content when you use our contact form, enquiry form, or communicate with us by email or phone.

• Contact and enquiry form submissions
• Email or phone correspondence
• Technical data such as IP address and browser type (see Cookies)

How We Use Your Information

We use your information to respond to your enquiries, provide information about our solar thermal cooking solutions, improve our website and services, send relevant updates you have agreed to receive, and maintain the security and proper operation of our online platforms.

• Respond to product and business enquiries
• Improve website experience and content
• Communicate updates about Teg Solar LLP (with your consent where required)

Sharing of Information

We do not sell your personal information. We may share data with trusted service providers who assist us in operating our website, hosting, analytics, or email delivery, subject to appropriate confidentiality obligations. We may also disclose information when required by law.

• No sale of personal data to third parties
• Service providers bound by confidentiality
• Disclosure only when legally required

Cookies and Log Files

Our website may use cookies and similar technologies to remember preferences and understand how visitors use our pages. Server log files may record non-personal data such as IP address, browser type, referring pages, and timestamps to help us analyse trends and improve performance.

• Cookies for basic functionality and analytics
• Log files for security and site improvement
• You can control cookies through your browser settings

Data Retention & Security

We retain personal information only for as long as needed to fulfil the purposes described in this policy or as required by law. We implement reasonable technical and organisational measures to protect your data, though no online transmission is completely secure.

• Data kept only as long as necessary
• Reasonable security safeguards in place
• Prompt review of retention practices

Your Rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to certain uses. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

• Right to access and correct your data
• Right to request deletion where applicable
• Contact us to submit a privacy request

Children's Information

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

• Not intended for children under 13
• No knowingly collected children's data
• Contact us to report any concern